Frequently Asked Question

Ordering at Arabian Flora.com is easy; as once you have selected an item, please follow these 2 simple steps.
I. Choose the product first then select the country, select the City, Date and Time.
II. Enter your email address and click on ‘Checkout’, fill the order form and proceed with the payment.
Your secret is safe with us!
If you choose to send your gift anonymously, we will make sure your name does not appear on any document accompanying your gift. If your gift recipient calls Arabian Flora.com to ask who the gift are from, we will not reveal your identity, unless you instruct us otherwise. Please note, if the recipient doesn’t want to accept the gift, then it will be returned to us and no refunds will be made.
If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. After the next business day the order will be considered as delivered.
Images are only for reference purpose and exactly the same is not possible. Flowers are seasonal products, and some varieties will therefore not always be available. However, we at Arabian Flora.com strive to achieve utmost perfection and you can be rest assured that every effort will be made to match the colour and shape of the bouquet shown in the picture. Please note maximum of the glass vase arrangements are made on floral foam in which the flower stems will be cut short. If you want long stems kindly call customer service just after you place the order.
Please remember that each design is custom made. No two arrangements are exactly alike and colour or variety substitutions of vases or baskets may be necessary. In case of substitution, we ensure that we are using an article of equal value and style.
No, there isn’t any minimum value for the order and we deliver all products that are displayed on our website.
Yes, it’s our policy to call the recipient before making the delivery, to ensure that we have the correct address and confirm if the recipient is present there to collect it.
When your order is confirmed, we will send an e-mail with the details of your product. Be sure you go through that. If you didn’t receive it in your inbox, request you to please check it in the‘Spam’folder as well. You can follow your order status at all times by tracking it here.
We have various payment options, to give you a delightful shopping experience:
Online Credit or Debit Card Payment Processing. Is done through a Secure Payment Gateway –VISA and MASTERCARD, AMEX card are accepted.
PayPal . Payment processing is done through Your PayPal Account.
Changed your mind and wish to make some changes in you order? Do not worry!
Before 24 hours of the time of delivery, you can change the details of your order by sending us an email to support@arabianflora.com. Please note, this feature isn’t available for same day delivery orders.
We value relationships and ensure that your present is delivered to your loved ones in the most warm and secretive manner. Our representative will only give the recipient a call and inform them that there is a courier delivery.
When your order is delivered, we will send you a ‘Delivery Confirmation’ email. Do check your mailbox.