FAQ'S
Ordering & Payment

Absolutely. Planning ahead is a great idea! During the checkout process, you’ll see a calendar where you can select the exact future date you’d like your flowers to be delivered.

Yes, for the most part. The price you see for the bouquet is the price of the item. A standard delivery fee will be calculated and clearly shown at checkout before you pay. For deliveries to very remote areas, a small extra charge might apply, but this will always be displayed for your approval. There are no hidden fees.

We offer a range of secure and convenient payment options. You can pay with all major credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay. We also offer local payment methods like Knet in Kuwait and Mada in Saudi Arabia.

It's a simple, three-step process:
  1. Choose Your Country: Select the destination country on our homepage.
  2. Pick a Bouquet: Browse our collection and choose the perfect arrangement.
  3. Checkout: Enter the delivery details, write your personal message, and complete the payment securely online. That's it!
Order Changes & Support

Our customer support team is here to help! You can reach us via email, phone, or the live chat feature on our website during business hours. We're always happy to assist with any questions you may have.

Your satisfaction is our top priority. In the rare event that you are not happy with the quality of the arrangement, please contact our customer support team within 24 hours of delivery and include a photo. We will be happy to offer a redelivery or a suitable resolution.

We understand that plans can change. You can modify or cancel your order for a full refund as long as it's done at least 24 hours before the scheduled delivery date. Unfortunately, for same-day delivery orders, once they are placed, they are final as our florists begin working on them immediately.

If you need help with an order or have any questions:
Email: support@arabianflora.com
Phone: +971 507734321
WhatsApp Chat: Available on our website during business hours
We’re here to make your gifting experience seamless and special.
 
General Questions

Of course! We encourage you to write your message in the language that best expresses your feelings. Simply type your message in English, Arabic, or the local language of the destination country in the gift card field during checkout, and we will ensure it is printed beautifully.

We try our absolute best to make it a perfect match. Because we work with fresh, seasonal flowers, there might be minor variations depending on what's blooming beautifully that day. However, we guarantee that the style, theme, and value of your chosen arrangement will always be preserved. It will be stunning!

Always local! We never ship flowers in a box. Every single bouquet is hand-crafted by a professional local florist in the recipient's city or country. This is our secret to ensuring your gift arrives exceptionally fresh, vibrant, and on time.

That's a great question! Think of us as your personal floral concierge. We've already done the hard work of vetting and partnering with the best local florists in each country—the ones known for their artistic designs and commitment to freshness. When you order with us, you get the quality of a top-tier local artisan combined with the convenience, security, and customer support of a trusted international platform.
Delivery Details

We're happy to take your last minute orders and guarantee same day delivery. Orders must be placed before 7:00 pm Local Delivery Time for same day delivery. Our delivery charges vary for City to City, the delivery charges are displayed on the cart page as to which city is selected.

Yes. We believe in keeping you informed. Once your order is dispatched, you will receive a notification with a tracking link, allowing you to follow the journey of your gift until it is successfully delivered.

Our delivery team will always try to contact the recipient by phone first. If they are unavailable, our next step depends on the local norms. We might try to leave it with a neighbor, a concierge, or in a safe place. If that's not possible, we will reschedule the delivery. We'll always work to ensure the flowers get to them safely.

This is a critical part of our process. Our local florists use secure packaging to protect the blooms, and for many deliveries, especially during the hottest months, we use climate-controlled vehicles. This guarantees the flowers are not exposed to heat and arrive looking fresh and pristine.

Yes, same-day delivery is our specialty! It's available in most countries and cities we serve. To get a same-day service, please make sure to place your order before the country-specific cutoff time listed in the section below.
Country-Specific Information

  • Same-Day Delivery Cutoff: 6 PM.
  • Delivery Fee: 5.5 BHD (approx. 14 USD).
  • Delivery Areas : Serving all major areas including Manama, Riffa, Sitra, & Hamad Town.
  • Typical Timings: Morning (9 AM - 2 PM), Afternoon (2 PM - 7 PM)

  • Same-Day Cutoff: 5 PM
  • Delivery Fee: Approx. 14 USD
  • Delivery Areas: Serving Nicosia, Limassol, Larnaca, & Paphos.
  • Typical Timings: Morning (9 AM - 2 PM), Afternoon (2 PM - 7 PM).

  • Same-Day Cutoff: 5 PM
  • Delivery Fee: Approx. 14 USD
  • Delivery Areas: Serving Cairo, Alexandria, & Giza.
  • Typical Timings: Afternoon (1 PM - 8 PM).

  • Same-Day Cutoff: 5 PM
  • Delivery Fee: 7 JOD (approx. 10 USD)
  • Delivery Areas: Serving Amman, Zarqa, & Irbid.
  • Typical Timings: Afternoon (1 PM - 8 PM).

  • Same-Day Cutoff: 6 PM
  • Delivery Fee: 3 KWD (approx. 10 USD)
  • Delivery Areas: Serving Kuwait City, Hawalli, Al Ahmadi, & Al Jahra.
  • Typical Timings: Morning (10 AM - 3 PM), Evening (4 PM - 9 PM).

  • Same-Day Cutoff: 6 PM
  • Delivery Fee: 8 OMR (approx. 20 USD)
  • Delivery Areas: Serving the greater Muscat area.
  • Typical Timings: Morning (10 AM - 3 PM), Evening (4 PM - 9 PM).

  • Same-Day Cutoff: 6 PM
  • Delivery Fee: 8 OMR (approx. 20 USD)
  • Delivery Areas: Serving the greater Muscat area.
  • Typical Timings: Morning (10 AM - 3 PM), Evening (4 PM - 9 PM).

  • Same-Day Cutoff: 5 PM
  • Delivery Fee: Approx. 14 USD
  • Delivery Areas: Serving Doha, Al Wakrah, & Ar Rayyan.
  • Typical Timings: Afternoon (1 PM - 8 PM).

  • Same-Day Cutoff: 5 PM
  • Delivery Fee: Approx. 14 USD
  • Delivery Areas: Serving Riyadh, Jeddah, Dammam, & Khobar.
  • Typical Timings: Afternoon (1 PM - 9 PM).

  • Same-Day Cutoff: 4 PM
  • Delivery Fee: Approx. 14 USD
  • Delivery Areas: Serving Istanbul, Ankara, & Izmir.
  • Typical Timings: Morning (9 AM - 2 PM), Afternoon (2 PM - 7 PM).

  • Same-Day Cutoff: 9 PM for standard delivery.
  • Delivery Areas: We deliver across all 7 Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, and Umm Al Quwain.
  • Special Delivery Services: For those extra special moments, we offer Midnight Delivery (order by 8 PM) and Express 1-Hour Delivery in select areas of Dubai and Abu Dhabi. You can see all available options at checkout.
  • Delivering to Landmarks: Yes, we deliver to all major hotels, offices, and residential towers, including the Burj Khalifa and addresses on The Palm. Please provide a room/apartment number and a local contact number for the recipient to ensure a smooth delivery.
  • Corporate Orders: We frequently handle large orders for corporate events and employee gifting. Please contact our customer support team with your requirements, and we'll be happy to assist.
  • VAT: All prices shown on our website are inclusive of the 5% UAE Value Added Tax (VAT).
  •  
Recently Viewed
  • visa
  • mastercard
  • maestro
  • googlepay
  • paypal